Thank you for shopping with us! We want to ensure you’re completely satisfied with your purchase. Please review our refund and return policy below:

Eligibility for Return and Refund:

1. Damaged or Incorrect Products: Returns and refunds will only be accepted if the product delivered is damaged, defective, or different from what was ordered.
2. Video Proof Requirement: To initiate a return or refund, you must provide a 360-degree uncut video of the unopened parcel at the time of delivery. The video should clearly show the condition of the package and product, ensuring that it was not tampered with and that the issue is evident upon receipt.

Steps to Return or Request a Refund:

1. Document the Issue: Upon receiving your order, immediately inspect the product and take a 360-degree uncut video of the unopened parcel from all sides, ensuring the package’s integrity is visible.
2. Contact Customer Support: If the product is damaged or incorrect, please contact our customer support team within 2 days from the date of delivery. Share the video and provide the following details:

• Order number
• Product name/ID
• A brief description of the issue

1. Assessment: Our team will review the video and assess the situation. If your claim is valid, we will process a refund or initiate a return as applicable.
2. Return Instructions: If a return is necessary, we will provide detailed instructions on how to send the item back. The product must be returned in its original condition, with all packaging and accessories included.

Important Notes:

• Refunds will only be issued after the product is returned and inspected.
• Refunds will be issued via the original payment method and may take up to 3-4 Business days to process, depending on your bank or payment provider.

Non-Returnable Items:

• Items that are used or damaged due to customer handling after delivery.
• Products purchased on sale or marked as non-returnable.

If you have any questions or concerns, please don’t hesitate to contact our customer service team. We’re here to assist you!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@deera.store

Sale items

Only regular priced items may be refunded. Sale items cannot be returned.

Need help?

Contact us at info@deera.store for questions related to refunds and returns.